What are the top 3 skills you need to be successful in your role?

Hey, if you're looking to nail the Customer Success Manager role at Procore, here are the top three skills you should focus on:

1-Relationship Building and Communication:

Why It Matters: You'll need to create strong, trust-based relationships with key executives and stakeholders. Good communication is crucial to understand their needs, explain how Procore can help, and make sure they're getting the most out of the product.

Advice: Be genuinely interested/curious in your clients' businesses and challenges. Listen actively and communicate clearly. Building trust will make clients more likely to stick around and grow with Procore.

2-Strategic Thinking and Problem Solving:

Why It Matters: You'll need to identify both risks and growth opportunities within your client accounts. Being strategic means you can proactively address issues and tailor development strategies that help clients succeed.

Advice: Always be on the lookout for ways to add value. Understand the client's goals and think ahead about how Procore can support them in reaching those goals. This proactive approach helps in minimizing risks and capitalizing on growth opportunities.

3-Empathy and Customer Focus:

Why It Matters: Empathy helps you understand your clients' pain points and tailor solutions to meet their specific needs. Showing that you care about their success fosters loyalty and satisfaction.

Advice: Put yourself in the client's shoes. Show genuine curiosity about their business and challenges. Tailor your communication and solutions to show that you’re invested in their success. This will help you build stronger, more enduring relationships.
Focusing on these skills will not only help you excel in the role but also make your clients feel valued and supported, leading to better overall success for both you and Procore.

I hope this helps!

Best,

Renzo